It is important for Head of Department (HODs) to understand the mission and direction of the organization and to align their departmental objectives with corporate objectives for achieving organizational effectiveness. As the senior management leading the implementation of KPIs, HODs have to adopt a positive mindset to support performance management and conduct performance appraisals/reviews to manage employee performance for organizational results.

 

This 2 days workshop provides HODs with a good understanding of performance management, SMART goal and KPI(s) setting for achieving departmental objectives. It provides HODs with guideline and skills to achieve productive outcome when conducting performance review with the staff. At the same time, the experiences received by the appraisees for the entire process is positive and motivating with a clear focus for future personal development.

 

• Understanding the purpose and benefits of performance appraisals and reviews
• Planning, preparing and conducting the appraisal effectively
• Asking, listening, giving and receiving feedback with sensitivity during appraisal meeting
• Ending appraisal review with recommended actions and development plan

 

 

• Understanding the aims and value of on-going performance management
• Reviewing the stages of performance management
• Positioning of performance at three levels – strategic, operational and individual
• Explaining the impact of individual performance in relation to departmental objectives and company goals
• Avoiding pitfalls in performance management and appraisal performance
• KPI documentation and performance data gathering and reporting
• Using KPIs smartly – the SMART criteria for performance measurement
• Identifying, selecting and reviewing important KPIs to align with targets for achieving departmental and organizational

 

Mini-interactive lectures, case study, group discussion and presentation, skills-building exercises, peer/facilitator and role plays

 

Head Of Departments and reporting officers who have the responsibilities of people development

 

Group Size:12 to 16

 

Duration: 2 days, 9 - 5pm