Assertive and supportive communication styles enhance positive interpersonal interaction among all communicating parties. People with effective communication styles work well with people when communicating a specific set of goals to accomplish business objectives. They are able to strengthen relationships with others and enhance business collaboration.

 

This course helps individuals, groups, teams and managers foster closer working relationships during interactions to improve business performance.  It includes mini-lectures, assessments, group discussions, role-playing exercises, skills practice exercises in real-life experiences for participants to explore and discover their communication gaps, apply and practice the various interpersonal managerial communication skills. All participants will be engaged in a team/peer-based sharing and feedback approach for productive discussions, reviews, and critiques on areas of improvements.

 

• Deliver messages effectively with assertive and supportive communication
• Develop better understanding and expectations leading to productive outcomes
• Foster closer and positive working relationships with others

 

• Understand the principles of supportive and assertive communication
• Speak with assertiveness and supportive communication to achieve the desired outcomes 
• Develop the attributes of assertive and supportive communication 
• Build audience-focused communication based on roles and functions
• Optimise structured communication approach and use the best communication channels to transfer messages
• Adopt supportive listening to resolve challenges, concerns and issues
• Recognise powerful phrases to deal with people in challenging situations
• Project appropriate body language when engaging with people in conversation
• Read and observe facial expressions to manage behaviour responses
• Articulate messages through non-verbal language to enhance better sharing and understanding

 

This is a practical, interactive and lively workshop. The methodologies include interactive lectures, group discussions and presentations, skills building through role-playing exercises, self-reflections for action planning, and Peer/Team/Facilitator Assessment.

 

Senior management, line managers, executives and anyone who wants to enhance their communication skills

 

Group Size: 12 -16 persons

 

Duration: 2-Day, 9-5pm