Why YOU should Attend

Organizations with outstanding performance results tend to have positive organizational climates which are linked to specific competencies, including the emotional intelligence that drives customer centricity.  

Service staffs with the EQ ability set themselves apart from the others by providing a delighted customer service experience that win customer loyalty. They are more committed to understand the emotional needs of customers and are fast to response in a positive manner to the customers. They are the inspirational role models that enable organizations to retain customers even in times of difficulties.

Join this workshop to understand the EQ dimensions and its implications on customer service and how it is being leverage to sustain organizational growth.

What Benefits YOU Get

• Apply EQ dimensions for successful customer interaction
• Develop EQ customer care mindset for organization performance
• Set goals and action plan for an enjoyable journey in customer service relationship

What Benefits YOU Get

• Why EQ matter to customers and its impact to organization performance
• Gain insight of EQ dimensions and reflect on your EQ strength and weaknesses
• Apply EQ self-awareness to provide positive MOTs and WOW services
• Engage EQ self-management to regulate emotion when handling customer complaints and service recovery to win back customers 
• Apply empathy and active listening to manage customer objections
• Apply EQ social skills to engage well with customers for effective customer relationship
• Apply EQ self motivation and exercise optimism to create new business opportunities with customers 

How YOU will Learn

This is a practical, interactive and productive workshop which participants’ learn concepts and application through

• Case study
• Simulated workplace case scenarios
• Group discussions and presentations
• Role Play and skills building exercises

Who Can Benefit

For everyone in customer focused organization to take their business service to a higher level  of performance