Negotiations are the essential part of daily business interactions. It is a critical skill required within the context of buyer and seller relationship, internal customers, and business partners.

 

During the selling phase, the skilled negotiators take every opportunity to sell and learn about the interest, needs, and expectations of their customers. They are equipped with negotiation skills, strategies and tactics to discuss over things that the customers are most concerned about. The successful negotiators increase their chances of achieving satisfactory outcomes with buyers, close sales and build stronger customer relationship for business growth.

 

This two days program will take participants on a journey of discovery on their negotiation strategies and skills during the negotiation process. It provides participants a learning and application platform that focus on their development of specific skills, strategies and tactics for achieving successful negotiation with more satisfactory outcomes.

 

• Plan and conduct negotiation effectively during the sales cycle.
• Develop negotiation skills, strategies, and tactics for win-win negotiation outcomes
• Communicate and tailor negotiation behaviors for desired outcomes

 

• Understand the negotiation principle, negotiation styles and tactics
• Develop the characteristics of an effective negotiator
• Plan and prepare for various phases of negotiation process
• Adapt negotiation styles for different customers and situations
• Apply different types of negotiation tactics to achieve the desired outcomes
• Sharpen questioning, active listening to understand the needs and expectation of others
• Apply effective negotiation skills to engage and connect with customers
• Recognize the power of personality and communication during negotiation

 

Experiential workshop for the participant to internalize the learning through ‘real-life’ case scenario in team/peer-based activities. Learning activities include

• Interactive discussions and presentations,
• Role-playing exercises
• Skills building exercises,
• Simulation/workplace case studies

 

Executives, managers, business partners or individual who negotiate for business outcomes

 

Group size: up to 12 people

 

Course Duration: 2 days, 9:00- 5:00 pm