Why You Should Attend This Course

Communication barriers and breakdowns are among the greatest causes of stress in the workplace. Effective communicators accomplish more when working with individuals, groups and team to get things done. 

This program provides participants with guidance and practical tips on the application of effective oral communication skills/styles for positive interactions with people at work. Through various experiential learning activities, participants will discover their gaps in communication and practice skills in the area of listening, feedback, questioning, vocal and non-verbal communication that could be used immediately at the workplace for building consensus, trust, and relationship in a positive manner.

What Benefits YOU Get

• Practical tips on the application of effective oral communication skills/styles and body language
• Self-discovery on gaps in communication and develop personal action plan for improvement
• Develop skills in the area of listening, feedback, questioning, vocal and non-verbal communication 

What will YOU Learn

• Overcome communication barriers and challenges

• Impressive openers and closures
• Speak the language of the audience 
• Establish trust and rapport with people
• Project a positive, confident and professional image
• Understand aggressive, assertive and passive styles
• Apply the right communication styles in various situations
• Manage difficult people with effective communication styles, skills, strategies
• Apply active listening and feedback techniques
• Give and receive criticism effectively
• Give positive and constructive feedback
• Use questioning techniques and styles in the right context
• Practice effective body language through voice, vocal, and verbal when responding to others

How YOU will Learn

This interactive workshop uses a team/peer-based learning approach to get all participants engage in skills-building exercises, open discussion and feedback, sharing and transfer of knowledge. The activities are designed to enable the participants to leave the program with the awareness of their communication gaps and the needed skills to become better communicators. The participants are encouraged to use ‘real-life’ case scenarios for peer and group discussion, reviews, critiques and propose improvements.

Who Should Attend

Anyone who wants to achieve maximum results with effective communication skills at the workplace.

Group Size: 12-16 people

Duration: 2 days