I had spent my 10 days of holiday at HCM and Hoi An, Vietnam. The selling behaviours from the Vietnam sellers have demonstrated the importance of non-verbal communication skills.

As you may have recalled, we know that “93% of effective communication comes from what you hear, see or feel and 7% from listening to words”. The Vietnam sellers, especially those with limited English vocabulary, have convinced most prospective customers into buying with the use of tone, voice, and facial expression.

The street peddlers were extremely good at spotting the customers... [Read more]